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Field Service Technician

Fort Campbell, KY
Company Description

The Lockwood Group delivers Mission Readiness to Department of Defense and Federal Government customers through the application of services and tailored solutions that solve problems with the focus always on our true end customer - the soldier, the airman, the seaman and the Marine.  We were originally founded as a family startup and are now a mature rapidly growing service provider to the Federal Government.

Take the first step to "Mission Readiness" by viewing our Mission Readiness Capability video which articulates our Core Purpose: The Lockwood Group Launches Mission-Ready Capabilities Video 
 
The Lockwood Group delivers mission readiness.

The Lockwood Group has an opportunity for a Field Service Technician supporting BCCS at Fort Campbell, KY. This position requires someone with a current and active secret clearance.

Primarily supports software family of systems - Mission Command/Tactical Mission Command (MC/TMC) including the following systems: Tactical Mission Command (TMC), including Command Post of the Future (CPOF), Battle Command Common Services Server (BCCS) and Global Command and Control System-Army (GCCS-A). Specializes in supporting Battle Command Common Services Server (BCCS).

 

RESPONSIBILITIES:

Battle Command Common Services Server (BCCS) Field Service Technician:

  • Employing systems engineering management expertise in the area of fault management, configuration management, performance management, and security management. 

  • Planning and ensuring disaster recovery of various operating systems is conducted as needed. 

  • Responsible for coordinating with local network authority to ensure assigned C5ISR Families of Systems are in compliance with local security policy and configuration standards. 

  • Assists Information Assurance staff with all documentation required for accreditation and any other associated directives and regulations. 

  • Responsible for managing and monitoring all installed systems and infrastructure.

  • Installing, configuring, testing, and maintaining operating systems, application software and system management tools.

  • Ensures highest levels of systems and infrastructure availability.

  • Monitor and test application performance for potential bottlenecks, identifies possible solutions, and works with developers to implement those fixes. 

  • Responsible for Maintaining security, backup, and redundancy strategies. Writes and maintains custom scripts to increase system efficiency and lower the human intervention time on any tasks.

  • May participate in the design of information and operational support systems. 

 

QUALIFICATIONS:

  • A.A./A.S. and 2+ years of experience.

  • Experience may be substituted for educational requirements.

  • Must be willing and able to obtain an active Secret Clearance.

  • Security+ certification required before start date.

  • Expertise as a subject Matter Expert for Microsoft Windows Client/Server software, Linux server, VMWare applications, and other associated software applications/products deployed in diverse/complex environments across the CECOM area of operations. 

  • Should possess expert knowledge of client and server software interaction including web-based application design, support, and integration. 


The Lockwood Group offers a competitive benefits package, including Paid Time Off, medical, dental, and vision insurance, health and wellness, various optional add-on benefits, and a retirement 401(k) plan with Company match.

Lockwood Credo, Core Values and Culture
The Lockwood mission is to create an organization focused on service.  We serve – each other, the soldier, our customers, our employees, our partners, our vendors, and our community. Service is at the center of our Core Values and Culture.
 
Our customers come first.  Being responsive, professional and reliable is why we are hired.  We aim to deliver on all promises, exceeding customer expectations and making certain all business decisions are made with the customer in mind.

Our employees are the face of our service.  They are at the front lines working with our customers daily, and it is Lockwood’s duty to serve our employees. This means designing a culture centered around core values that inspire, retain and grow the best talent.

Our partners are fuel for our engine.  Our great vendors, consultants and teaming partners combine to fuel Lockwood, ensuring we successfully deliver always.  We work alongside our partners as one cohesive team.
 
Service to the community is important to us.  We seek to volunteer, engage and support our communities through investment of time and resources.

This service mindset is what inspired company founders to embark on the journey to deliver on the promise to Lead the Way to Mission Readiness for all people we serve.

The following 6 Core Values are the foundation by which we serve:

•Ethics and Integrity
•Customer Commitment 
•Team and Family Environment
•Service
•Leadership
•Positivity

If these Core Values resonate with you, we would love to have you join our team! 
 
The Lockwood Group is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. The Lockwood Group will consider qualified applicants with criminal histories for employment in accordance with relevant laws.

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