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Operations Support Specialist

Picatinny Arsenal, NJ
The Lockwood Group
The Lockwood Group is a Global Professional Services Provider established with a purpose to deliver Mission Readiness service and solution to the Department of Defense and Federal Government. Our culture is built upon a Mission Readiness vision and our six core values. We believe in customer centric service delivery with intent to uncover, understand, and solve the underlying problems of the true end customers for our services – the military (the soldier, airman, seaman and Marine) and federal service professionals. 

Take the first step to "Mission Readiness" by viewing our Mission Readiness Capability video which articulates our Core Purpose: The Lockwood Group Launches Mission-Ready Capabilities Video 

Job Opening
The Operations Support Specialist at DEVCOM plays a pivotal role in facilitating the seamless coordination and execution of daily tasks and initiatives within the Headquarters. This position requires a candidate with a keen understanding of both business and military operations, capable of efficiently tracking, coordinating, and following through numerous taskers received by the Headquarters on a daily basis.

Key Responsibilities:

  1. Tasker Tracking: Receive, prioritize, and track taskers issued to DEVCOM Headquarters, ensuring timely and accurate responses.
  2. Coordination: Collaborate with various departments and stakeholders to gather required information, documents, and updates for tasker completion.
  3. Follow-through: Monitor tasker progress and deadlines, providing regular updates to relevant parties and taking necessary actions to ensure completion.
  4. Documentation: Maintain detailed records of tasker status, correspondence, and outcomes for reference and reporting purposes.
  5. Quality Assurance: Conduct thorough reviews of tasker responses to ensure accuracy, compliance, and alignment with DEVCOM objectives and standards.
  6. Communication: Serve as a point of contact for internal and external inquiries related to taskers, providing timely and informative responses.
  7. Process Improvement: Identify opportunities to streamline tasker management processes and implement efficient solutions to enhance productivity and effectiveness.
  8. Training and Support: Provide guidance and support to staff members on tasker management protocols, tools, and best practices.


  • Bachelor's degree in Business Administration, Operations Management, Military Science, or related field.
  • Previous experience in administrative support, operations coordination, or similar roles, preferably within a military or defense-related environment.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously and prioritize effectively.
  • Excellent communication and interpersonal skills, with the ability to interact confidently with individuals at all levels of the organization.
  • Detail-oriented mindset with a focus on accuracy and quality assurance.
  • Proficiency in Microsoft Office suite and task management software.
  • Understanding of military organizational structure, processes, and terminology is preferred.
  • Active Secret clearance

The Lockwood Group offers a competitive benefits package, including Paid Time Off, medical, dental, and vision insurance, health and wellness, various optional add-on benefits, and a retirement 401(k) plan with Company match.

Lockwood Credo, Core Values and Culture
The Lockwood mission is to create an organization focused on service.  We serve – each other, the soldier, our customers, our employees, our partners, our vendors, and our community. Service is at the center of our Core Values and Culture.
Our customers come first.  Being responsive, professional and reliable is why we are hired.  We aim to deliver on all promises, exceeding customer expectations and making certain all business decisions are made with the customer in mind.

Our employees are the face of our service.  They are at the front lines working with our customers daily, and it is Lockwood’s duty to serve our employees. This means designing a culture centered around core values that inspire, retain and grow the best talent.

Our partners are fuel for our engine.  Our great vendors, consultants and teaming partners combine to fuel Lockwood, ensuring we successfully deliver always.  We work alongside our partners as one cohesive team.
Service to the community is important to us.  We seek to volunteer, engage and support our communities through investment of time and resources.

This service mindset is what inspired company founders to embark on the journey to deliver on the promise to Lead the Way to Mission Readiness for all people we serve.

The following 6 Core Values are the foundation by which we serve:

•Ethics and Integrity
•Customer Commitment 
•Team and Family Environment

If these Core Values resonate with you, we would love to have you join our team! 
The Lockwood Group is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. The Lockwood Group will consider qualified applicants with criminal histories for employment in accordance with relevant laws.

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